Terms of Service

Last Updated: October 21, 2026

Welcome to TAVIREXO.

These Terms of Service govern your access to and use of our website, https://tavirexo.com, including browsing, purchasing products, and using customer support services.

By accessing or using our website, you agree to comply with these terms, subject to applicable consumer protection laws.

1. General Information

TAVIREXO operates an online retail website that offers products for sale to customers through its e-commerce platform.

We aim to provide clear product information, secure checkout options, reliable order handling, and responsive customer service.

We reserve the right to update our website, product offerings, and operational procedures when necessary.

2. Eligibility

Customers must be legally capable of entering into purchase agreements under the laws applicable to them.

Where required, minors must have permission or assistance from a parent or legal guardian before placing an order.

Customers agree to provide accurate information when completing purchases.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, specifications, and availability.

However, minor differences in color or appearance may occur due to lighting, screen settings, manufacturing variations, or product updates.

Customers should carefully review product descriptions before placing an order.

If a product is materially different from its description, customers may contact us for an appropriate resolution under our Return & Refund Policy and applicable law.

4. Pricing and Payment

All product prices are displayed in the currency shown on the website.

Prices may change without prior notice, but changes will not affect orders already accepted at an agreed price.

Available payment methods are displayed during checkout.

Orders may be subject to payment verification and fraud prevention checks.

Any applicable shipping charges and taxes collected by us will be displayed before payment is completed.

5. Order Acceptance

After submitting an order, customers may receive an automated order confirmation.

Receipt of an order confirmation does not necessarily mean the order has been accepted for fulfillment.

Orders may require payment verification, inventory confirmation, or additional information.

If we cannot fulfill an order, we will notify the customer and arrange a refund for any payment collected for the unfulfilled items.

We reserve the right to reject orders where there is a legitimate reason, including suspected fraud, unlawful activity, or genuine stock unavailability, subject to applicable laws.

6. Shipping and Delivery

Order processing, shipping methods, delivery estimates, and tracking procedures are described in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

We will provide reasonable assistance in resolving shipping problems.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Customers should contact our support team before returning products.

We aim to resolve eligible requests fairly and in accordance with applicable consumer protection laws.

8. Customer Responsibilities

Customers agree not to:

• Use the website for unlawful or fraudulent purposes.

• Submit false or misleading order information.

• Attempt unauthorized access to website systems.

• Introduce malicious software or harmful code.

• Interfere with website security or normal operations.

• Reproduce protected website content without authorization.

We may restrict access where reasonably necessary to protect our services and users.

9. Intellectual Property

Unless otherwise stated, website content, branding, original text, graphics, and design elements are owned by TAVIREXO or used with appropriate permission.

Customers may access website materials for personal shopping and informational purposes.

Unauthorized commercial reproduction or distribution of protected materials is prohibited.

Third-party trademarks remain the property of their respective owners.

10. Third-Party Services

Our website may integrate external payment services, shipping providers, and technical service providers.

These third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services beyond responsibilities imposed on us by applicable law.

11. Website Availability

We make reasonable efforts to maintain website functionality and provide a reliable shopping experience.

However, temporary interruptions may occur due to maintenance, technical issues, security updates, or circumstances beyond our control.

We do not guarantee uninterrupted access to all website features.

12. Limitation of Liability

To the maximum extent permitted by applicable law, TAVIREXO will not be responsible for indirect or consequential losses arising from website use where such liability may legally be excluded.

Nothing in these terms limits or excludes liability that cannot lawfully be restricted, including mandatory consumer protections.

Customers retain all statutory rights applicable to their purchases.

13. Accuracy of Information

We strive to keep website information current and accurate.

If an error is discovered in a product listing, price, or description, we may correct it and notify affected customers where appropriate.

If an order cannot be fulfilled because of a material error, any applicable refund will be processed in accordance with the law.

14. Changes to These Terms

We may revise these Terms of Service to reflect changes in our operations, legal obligations, or website functionality.

Updated terms will be published on this page with a revised effective date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

15. Governing Law

These Terms of Service are generally governed by the applicable laws of Indonesia, without excluding mandatory consumer protection rights available to customers in other jurisdictions.

Disputes should first be raised through our customer support channels so that we have an opportunity to provide an appropriate resolution.

Nothing in these terms prevents customers from exercising rights or remedies provided by applicable law.

16. Contact Information

If you have any questions about these terms, your order, or our services, please contact:

TAVIREXO

Website: https://tavirexo.com

Email: support@tavirexo.com

Business Address: Batutulis, RT 000/RW 000, Batutulis, Jonggat, Lombok Tengah, West Nusa Tenggara, Indonesia.

We aim to respond to inquiries within 24–48 business hours.