Return & Refund Policy

Last Updated: October 21, 2026

At TAVIREXO, customer satisfaction is important to us. We strive to provide accurate product information, reliable order fulfillment, and fair solutions when customers experience an issue with their purchases.

This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

Customers may request a return within 10 calendar days after receiving their order.

To qualify for a standard return:

• The return request must be submitted within the applicable return period.

• The item must be unused, unworn, and in its original condition.

• The product must include its original packaging, tags, and accessories where applicable.

• Proof of purchase or an order confirmation must be provided.

• The customer must contact our support team before sending an item back.

Returns are subject to verification and inspection after receipt.

These requirements do not limit any mandatory consumer rights that apply to defective, damaged, or incorrectly supplied products.

2. Damaged, Defective, or Incorrect Items

If a customer receives a damaged, defective, or incorrect product, we encourage them to contact us within 7 days of delivery.

Please provide:

• Order number.

• Description of the problem.

• Clear photographs showing the item and the issue.

• Photographs of the shipping packaging, if relevant.

Our team will review the case and provide an appropriate resolution.

Depending on the circumstances and applicable law, available solutions may include a replacement, refund, or other legally required remedy.

3. Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including:

• Personalized or custom-made items.

• Products that have been used, worn, or damaged after delivery.

• Items missing essential components or accessories.

• Products that cannot be returned for hygiene reasons once unsealed, where legally permitted.

Any applicable restrictions will be communicated in the product information or during the return process.

Mandatory rights relating to defective or incorrectly described goods remain unaffected.

4. How to Request a Return

To initiate a return, email support@tavirexo.com with your order number and the reason for your request.

Our customer support team will review your request and provide instructions if the item is eligible for return.

Please do not send products to our business address without receiving return instructions.

The authorized return location may differ from our registered business address.

Returns sent without authorization may be delayed or difficult to identify.

5. Return Shipping Costs

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed.

If the return is caused by our error, a defective item, or an incorrect product, we will arrange an appropriate return solution at no additional cost to the customer where required.

We recommend using a tracked shipping service for authorized returns.

6. Refund Processing

Once an eligible returned item has been received and inspected, we will notify the customer of the refund decision.

Approved refunds are generally processed within 5–10 business days after approval.

Refunds are issued to the original payment method used for the purchase unless another method is required or agreed upon in accordance with applicable law.

Banks and payment service providers may require additional time to display the refunded amount.

7. Order Cancellation

Customers wishing to cancel an order should contact us as soon as possible after completing their purchase.

We will attempt to cancel orders that have not yet entered the shipping process.

Cancellation requests cannot always be accommodated once an order has been dispatched.

If cancellation is no longer possible, customers may request a return in accordance with this policy.

8. Exchanges

If a customer receives the wrong product or an item is defective, they may request an exchange or replacement.

For standard size, color, or preference changes, exchange eligibility depends on product availability and the item's return condition.

Customers should contact our support team before making exchange arrangements.

9. Missing or Delayed Refunds

If an approved refund has not appeared in your account, please:

1. Check your original payment account.

2. Contact your bank or payment provider to confirm processing time.

3. Contact support@tavirexo.com with your order information if additional assistance is needed.

10. Consumer Rights

Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be waived.

Where applicable consumer protection laws provide greater rights or longer periods, those legal requirements will take precedence.

11. Contact Information

For returns, refunds, cancellations, and exchanges:

TAVIREXO

Website: https://tavirexo.com

Email: support@tavirexo.com

Business Address: Batutulis, RT 000/RW 000, Batutulis, Jonggat, Lombok Tengah, West Nusa Tenggara, Indonesia.

Our support team aims to respond within 24–48 business hours.