Shipping Policy

Last Updated: October 21, 2026

Thank you for shopping at TAVIREXO. We are committed to providing a reliable and transparent shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing Time

All orders are subject to verification and processing before shipment.

• Standard order processing time is 1–3 business days after payment confirmation.

• Business days exclude weekends and public holidays.

• During promotional events, holidays, or periods of high order volume, processing may take longer.

• If additional information is required to process an order, we may contact the customer using the email address provided at checkout.

Once an order has been processed and dispatched, customers may receive a shipping confirmation email containing tracking information.

2. Estimated Delivery Time

Our standard estimated shipping time is 15–17 business days after dispatch, depending on the destination and shipping carrier.

The total estimated delivery time includes both order processing and transit time.

Delivery estimates are provided for reference and are not guaranteed arrival dates.

Factors that may affect shipping times include:

• Shipping carrier operations and logistics conditions.

• Customs inspections and clearance procedures.

• Public holidays and peak shopping seasons.

• Severe weather, natural disasters, or transportation disruptions.

• Incorrect or incomplete shipping addresses.

We will make reasonable efforts to assist customers when shipping delays occur.

3. Shipping Fees

Shipping fees, if applicable, are calculated and displayed during checkout before payment is completed.

Shipping rates may vary depending on the customer's delivery address, order size, package weight, and available shipping services.

Customers will have the opportunity to review any applicable shipping charges before placing an order.

4. Order Tracking

When tracking is available, customers will receive a tracking number by email after their order has been shipped.

Tracking information may take 24–72 hours to become available after the shipping carrier receives the package.

Customers may monitor the delivery progress through the tracking link provided in their shipping confirmation.

5. International Shipping

International delivery availability depends on the shipping destinations supported at checkout.

International shipments may be subject to customs inspections, import duties, taxes, or additional government charges.

Unless otherwise stated at checkout, customers are responsible for applicable import duties and taxes imposed by their destination country.

International shipping times may vary due to customs clearance and local delivery procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an address correction is necessary, please contact us as soon as possible at support@tavirexo.com.

We will attempt to update the delivery information before shipment, but changes cannot be guaranteed once an order has been dispatched.

Additional costs caused by an incorrect address may be the customer's responsibility, subject to applicable consumer protection laws.

7. Lost, Delayed, or Damaged Packages

If a package is significantly delayed, appears lost, or arrives damaged, please contact our customer support team.

For damaged deliveries, customers should provide their order number, a description of the issue, and photographs of the damaged package or items when available.

We will review the available information and coordinate with the shipping provider where necessary.

Eligible cases may be resolved through a replacement, refund, or another appropriate solution in accordance with our Refund and Return Policy and applicable law.

8. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages.

Each package may have its own tracking number and delivery timeline.

Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments.

9. Contact Information

For questions regarding order processing, tracking, or delivery, please contact:

TAVIREXO

Website: https://tavirexo.com

Email: support@tavirexo.com

Business Address: Batutulis, RT 000/RW 000, Batutulis, Jonggat, Lombok Tengah, West Nusa Tenggara, Indonesia.

We aim to respond to customer inquiries within 24–48 business hours.